Support

EyesProtector Version 1.1.0 Effective: 2026-09-30

Contact

Email: 1621829808@qq.com

Please include: device model, OS version, App version, and steps to reproduce. Do not send passwords or full payment card numbers.

GitHub Issues (public): https://github.com/dasky92/dasky92.github.io/issues

Availability

EyesProtector is planned for global App Store distribution. Storefront timing may differ; the China App Store may launch first or later than other regions. Features and pricing can vary by country.

FAQ

Can the App treat myopia or restore accommodation?

No. EyesProtector is a habit reminder and glasses workflow companion—not a medical device and not a substitute for refraction or clinical care.

Why is there no master off switch for look-away?

Look-away runs during work hours by design. Use rest pause, off-work mode, or mute-for-today to shelve reminders.

What is free vs paid?

  • Mac: the core loop is free (look-away rhythm and shelving, pairing plan, Smart Pause, local comfort diary / adherence).
  • iPhone / iPad: one unlock purchase opens the core loop on phone and tablet.
  • iCloud sync: free when you have iCloud—no separate charge.
  • Look-away clock: available after device unlock. The first theme, Eyes, is free; additional themes are separate one-time purchases. Mac has no look-away clock.

Exact product IDs and prices appear on the App Store product page in your region.

How do purchases and refunds work?

Purchases go through Apple. Manage non-consumable purchases with Restore Purchases in the App, and refunds through Apple’s process and local law.

iCloud sync failed or the switch rolled back?

  1. Sign in under System Settings / Settings → Apple ID → iCloud (not only the App Store).
  2. Confirm iCloud is available for your account and region.
  3. Open the App’s Sync page, turn sync off, then on again.
  4. If enable fails, the App rolls the switch back so you are not left in a half-on state.

We cannot read your iCloud contents on our servers. See the Privacy Policy.

Smart Pause not working?

  • Focus-based pause is Mac only and needs Focus Status permission where the OS requires it. Settings list Focus modes this Mac actually has; Work is off by default.
  • Frontmost-app pause is Mac only. The list starts empty—add the apps you want.
  • iPhone and iPad do not pause for Focus.

Look-away clock missing?

You need an unlocked iPhone or iPad. The Eyes theme is free and opens the clock; other themes are optional purchases. Mac does not offer the clock.

Notifications missing?

Allow notifications for EyesProtector in system settings. Shelving modes (pause / off-work / mute today) intentionally suppress prompts.

Strict / overlay mode hard to exit?

Use the on-screen controls or the Mac menu bar. Force-quitting the App ends the process; reopen from Launchpad, Spotlight, or the Home Screen.